samurai99 Platform Account Terms
We at samurai99 set out our account terms to ensure clarity about how our platform operates, what we expect from account holders, and how disputes are resolved. These terms apply to everyone who opens an account on samurai99, whether you're betting on Liga1 fixtures, playing live roulette, or engaging with esports markets. Our services are available only where local law permits.
Our terms cover account opening, deposits and withdrawals, bonus conditions, and dispute resolution. We've written them in plain language rather than legal jargon — the goal is transparency, not obscurity. If any part of our terms is unclear, our support team is available through in-app chat, email, and help documentation to answer your questions.
By opening an account on samurai99, you agree to these terms. We may update them from time to time, and we'll notify you of material changes. Your continued use of the platform after an update means you accept the new terms.
Account Opening and Verification on samurai99
To open an account on samurai99, you must be at least 18 years old and legally permitted to use our services in your jurisdiction. We require you to provide accurate personal information — your full name, date of birth, email address, and phone number. You'll also need to verify your identity through our KYC process, which includes email confirmation, phone verification, and submission of identity documents such as your national ID or passport.
We use this information to prevent fraud, comply with anti-money-laundering regulations, and ensure your account is secure. Once verified, your status applies across all samurai99 offerings — football markets, live-dealer tables, slots, and esports. You don't need to re-verify for different game categories. If your personal information changes, you're responsible for updating it promptly through your account settings.
Deposits, Withdrawals, and Payment Methods on samurai99
We support deposits through DANA, e-wallet, mobile banking, ShopePay, local payment, online payment, e-wallet, mobile banking, local payment, and online payment. Deposits settle instantly to your samurai99 balance. You can withdraw your balance at any time, subject to account verification and any pending bonus conditions. Withdrawals return to the same payment method you used to deposit — if you funded via e-wallet, your withdrawal goes back to mobile banking.
We process withdrawal requests subject to verification windows. Once your account is verified any bonus terms are satisfied, we aim to process withdrawals without unreasonable delay. However, we reserve the right to review large or unusual withdrawal requests to comply with anti-money-laundering obligations. If we need additional information, we'll contact you through your registered email or phone number.
Key account terms
- You must be and legally permitted to use samurai99 in your jurisdiction
- Account verification is required before deposits and withdrawals
- Deposits via local payment, online payment, e-wallet, and other local methods settle instantly
- Withdrawals return to your original deposit method
- We reserve the right to review large or unusual transactions
Bonus Terms and Conditions
From time to time, we offer welcome bonuses or promotional offers to new and existing account holders. Any bonus we offer comes with specific terms — typically a playthrough requirement, which means you must wager the bonus amount a certain number of times before you can withdraw it. We'll clearly state these terms when you claim a bonus.
Bonuses are subject to our discretion. We may withdraw or modify bonus offers at any time. If we suspect fraudulent activity — such as bonus abuse, collusion with other accounts, or exploitation of system errors — we reserve the right to forfeit the bonus and any winings associated with it. Bonus terms apply across all samurai99 offerings, so a bonus claimed on football markets can be used on live roulette or slots.
Account Suspension and Closure
We may suspend or close your account if you breach these terms, engage in fraudulent activity, or violate applicable law. Reasons for suspension include but are not limited to: providing false information during account opening, attempting to manipulate odds or markets, using multiple accounts to exploit bonuses, or engaging in money laundering or other illegal activity.
If we suspend your account, we'll notify you through your registered email. You'll have an opportunity to respond before we take final action. If your account is closed, any remaining balance will be returned to your registered payment method, subject to any outstanding obligations or legal holds.
Our terms exist to protect both you and samurai99 — they set clear expectations about account management, payments, and dispute resolution.
Dispute Resolution and Complaints
If you have a complaint about your account, a transaction, or our service, contact our support team through in-app chat, email, or help documentation. We'll investigate your complaint and respond within a reasonable timeframe. Most disputes are resolved through direct communication — we'll review transaction records, game logs, or payment history to clarify the issue.
If you're not satisfied with our response, you can escalate your complaint. We'll assign it to a senior team member who will review the case independently. We aim to resolve disputes fairly and transparently. If you believe we've violated applicable law or your consumer rights, you may also pursue remedies through your local regulatory authority or consumer protection agency.
Our Commitments and Your Responsibilities
We at samurai99 commit to protecting your data, maintaining fair markets, and providing responsive support. We use industry-standard encryption to protect your personal information and payment details. We don't share your data with third parties except where required by law. Our odds and game outcomes are determined by certified algorithms — we don't manipulate results or favor certain accounts.
In return, we ask that you use samurai99 responsibly. Don't attempt to exploit system errors, manipulate odds, or engage in fraudulent activity. Don't use multiple accounts to abuse bonuses or circumvent our terms. Don't share your account credentials with others. If you suspect unauthorized access to your account, contact us immediately. Your account is your responsibility — we're not liable for losses resulting from compromised credentials or unauthorized access.
Our services are available only where local law permits. You're responsible for verifying that access and use of samurai99 comply with your jurisdiction's law. We don't operate in jurisdictions where online wagering is prohibited. If you access samurai99 from a restricted jurisdiction, we reserve the right to suspend or close your account without liability.
These terms are governed by the laws of the jurisdiction where samurai99 operates. Any legal action or dispute must be brought in the courts of that jurisdiction. We encourage you to read our fullprivacy policy and legal notice for additional information about how we handle your data and our legal obligations.